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Contact & Call Centre

The two most challenging factors facing call centres are candidate attraction and candidate retention. Staff attrition can be extremely costly to an organisation.

At OA, we strive to understand your business and exact requirements and then create a tailored assessment process aligned to your objectives. This would generally include CV matching, telescreening, competency based interviews / assessment centres / telephone simulation exercises and / or psychometric testing.

Our specialist team recruit for a wide variety of call centre roles:

  • Customer Service Advisers
  • Fraud Advisers
  • Collections Advisers
  • Call Centre Managers
  • Telemarketers
  • Team Managers / Leaders
  • Trainers