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Workforce Panning Support Specialist (dialler analyst)

Contact & Call Centre
£23,000 to £25,000 Per Annum
Milton Keynes
Contract Type:
Closing Date:

For more information about this job please contact:

Natasha Stevens
01908 921090

Do you have call centre workforce planning experience? Are you experienced in gathering data for analysis? Do you have experience of Call Management Systems?

Our client, a leading company in their industry are looking to recruit an experienced Workforce Planning Support Specialist.
You will compile staffing level requirements forecasting and workplace scheduling in call centre environments.

- Prepare reports to determine call volume, calling patterns, service trends and staff productivity
- Track holiday schedules, shift change requests, monitor new-hires, holiday and seasonal shift needs.
- Update and maintain scheduling database with current information
- Develop a base knowledge of workflow / workforce management by assisting higher level workforce planning specialists, with the monitoring of real-time call volumes, service levels and off-call activity
- Assist colleagues by gathering call data to determine call volume trends, service activity, or resource availability, to forecast required staffing levels and report to management
- Act as a point of contact for scheduling requests.

- Previous experience of workforce planning within a call centre is essential
- Experience in Microsoft office and Workforce systems
- Organised with high attention to detail

Working hours: Monday - Friday between the hours of 8am - 6pm (40hrs per week)

Apply with your CV immediately or contact Natasha Stevens on 01908 921090

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction.
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This vacancy is being advertised by Osborne Appointments who are acting as an employment agency / business.