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Telesales Executive

Reference:
J36132
Sector:
Sales & Marketing
Salary:
£20,000 to £23,000 Per Annum
Benefits:
commission
Town/City:
Sharnbrook
Contract Type:
Permanent
Closing Date:
30/12/2020

For more information about this job please contact:

Name
Nicola English
Phone
01234 347069

TELESALES EXEC - must have experience within a company in electrical, small goods or plumbing sector 

Telesales responsibilities include:

  • Contacting potential or existing customers to inform them about a product or service using scripts
  • Answering questions about products or the company
  • Asking questions to understand customer requirements and close sales

Job brief

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information

Requirements

  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills