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Osborne Appointments are looking for a Call Centre Supervisor in Huntingdon.
Salary £18-19K PA
You are to provide an efficent and professional Contact Centre by supervising the agent contact for all custoomers, business and end users, by telephone, email and web chat.
The main objective of the role but not limited to...
- Staff monitoring on daily basis
- Responsible for staff KPI's and SLA's
- Assist training/assessment/personal development of contact Centre Agents
- Communicate with Line Manager to ensure smooth running of operation
- Ensuring all email queries from customers are actioned and replied to in a professional and courteous manner
- Attending and documents interviews
- Coaching and people development
- Patient and customer focused
- Able to deal with written and telephone complaints
- Good "time management" skills
- Supervisory experience in a Contact Centre preferred
- Must be computer literate in Microsoft Office
Hours and days...
Monday 9am - 6pm
Tues - Fri: 10am - 6pm (one week) and 9am - 5pm (second week) this is in rotation week by week
1 in 3 Saturdays are needed to work but you have 1 day off in that week so still a 5 day week.
If you are interested in this role please apply or call Debbie on 01480277997 or email your CV to StNeots@OA-uk.co.uk