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Supervisor for Call Centre

Contact & Call Centre
£18,000 to £19,000 Per Annum
holiday, pension
Contract Type:
Closing Date:

For more information about this job please contact:

Deborah Moulson
01480 277997

Osborne Appointments are looking for a Call Centre Supervisor in Huntingdon.
Salary £18-19K PA

You are to provide an efficent and professional Contact Centre by supervising the agent contact for all custoomers, business and end users, by telephone, email and web chat.

The main objective of the role but not limited to...

  • Staff monitoring on daily basis
  • Responsible for staff KPI's and SLA's
  • Assist training/assessment/personal development of contact Centre Agents
  • Communicate with Line Manager to ensure smooth running of operation
  • Ensuring all email queries from customers are actioned and replied to in a professional and courteous manner
  • Attending and documents interviews

Key skills...

  • Coaching and people development
  • Patient and customer focused
  • Able to deal with written and telephone complaints
  • Good "time management" skills

Required experience...

  • Supervisory experience in a Contact Centre preferred
  • Must be computer literate in Microsoft Office

Hours and days...
Monday 9am - 6pm
Tues - Fri: 10am - 6pm (one week) and 9am - 5pm (second week) this is in rotation week by week
1 in 3 Saturdays are needed to work but you have 1 day off in that week so still a 5 day week.

If you are interested in this role please apply or call Debbie on 01480277997 or email your CV to