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Service Delivery Manager

Reference:
SDMGR02
Sector:
Contact & Call Centre
Salary:
£34,000 to £38,000 Per Annum
Benefits:
benefits
Town/City:
Hatfield
Contract Type:
Permanent
Closing Date:
05/11/2021

For more information about this job please contact:

Name
Chloe Jago
Phone
01707 377088

Osborne Appointments are currently recruiting for a Service Delivery Manager to join our client based in Hatfield.

Job Details:

  • Permanent
  • £34,000 - £38,000 depending on experience
  • Flexibility with working hours is a must.

Responsibilities:

  • Managing a growing team in a fast-paced environment
  • Closely monitoring performance to meet business goals and KPIs
  • Developing SOPs, continuously seeking opportunity to improve processes
  • Welcome and onboard new customers, managing performance and feedback in line with SLAs
  • Reactive and proactive resolution of real-time customer escalations and operational issues
  • Work with Product Owners to shape the technology to make user and operations team successful

Key Skills & Experience:

  • Previous experience in Transport Management/Call Centre Management
  • Proven ability in improving processes & standards
  • Leadership skills – ability to train and guide employees towards success
  • Outstanding communication skills – internal and external
  • Strong IT skills
  • Flexible and adaptive approach

If you are interested in this opportunity, please apply today!

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. (Should you wish to speak to one of our team, please contact the Welwyn Garden City Office).

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.