Sales Coordinator

Are you experienced in Customer Service and Sales Support? Are you looking to join a globally recognised brand, with a "family feel" to the team?

If so, we have the opportunity for you.

Osborne Appointments are currently recruiting for a Sales Coordinator to join our well-established client based in St Albans.

This opportunity is available due to continued success growth and is ideal for a hard-working individual, who takes pride in their proactive, solutions-orientated approach to any task at hand.

Key duties and responsibilities:

• Receiving inbound calls from customers/clients/direct company calls
• Acknowledging and processing customer orders
• Ensuring customers satisfaction is met with any queries/enquiries
• Communicating via email and telephone to inform customers of any out of stocks/advise back order lines/ pricing issues/expected date for delivery
• Resolving delivery discrepancies, validating and resolving any issues
• Process warranty replacements
• Responsible for raising sales invoices and/or adjusting credit notes and refunds
• Ensuring reporting logs are maintained and updated
• Liaising with the Warehouse Manager when needed to ensure communication is kept throughout departments
• Maintaining price files and liaising with sales team
• Credit check and set up of potential customers
• Set up and maintain customer data bases
• Setting up pricing details
• Coordinate stock forecasts and new line development
• Updating and distribution of information sheets
• Age verification process

Key Benefits:

• 25 days annual leave + bank holidays
• Onsite parking
• Pension Scheme
• life insurance policy
• Working for a successful, growing business which offers a friendly tight-knit working environment, full of uplifting and supportive management!

The Ideal Candidate:

• Previous experience within a similar role - Sales Administration or Sales Coordinating
• Experience working in a busy, high volume environment
• Advanced Excel experience is essential e.g. Pivot tables and V look ups
• SAP experience is desired
• IT Literate
• Holds a proactive work ethic and is adaptable to change/learning new
• A confident and assertive telephone manner