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Product Support Coordinator

Business Support
£27,000 to £31,000 Per Annum
excellent benefits
Contract Type:
Closing Date:

For more information about this job please contact:

Chloe Jago
01707 377088

Product Support Coordinator

Have you gained experience in a Technical Product Support role, looking to secure a new challenge?
Do you have a technical mind-set with knowledge of CAD?

If so, we have the opportunity for you!

Osborne Appointments are currently recruiting for a Product Support Coordinator to join our client based in Hitchin, specialising in Building Security and Door Entrance systems.

•Competitive salary
•Life insurance, Pension scheme, Healthcare package
•25 days annual leave plus 8 bank holidays
•Discounts with multiple retailers
•On-Site parking
•Unlimited opportunities to progress
•Excellent working environment

… And much more!

Main Duties:
•Acting as the first point of contact for technical queries (phone and email)
•Advising on issues regarding the product and installation on a range of door hardware products
•Advising customers and colleagues on the most suitable product, depending on requirements
•To learn and understand the technical data sheets for the company product range
•Deliver training to internal colleagues and external customers, ensuring a high level of Technical Product Support is maintained
•Supporting with day-to-day customer queries
•Processing orders and returns
•Investigating invoice queries

Skills & Experience required:
•Previous experience in a Technical Product Support role
•Proven ability to resolve technical problems for customers and distributors
•Strong IT skills, with experience on CRM systems, CAD software and SAP
•Proven experience in looking after customer’s technical queries from beginning to end
•Outstanding communication skills, with ability to articulate product functionality and suitability to customers
•Ability to build rapport
•Technically minded
•Guild of Architectural Ironmongers (GAI) qualification is advantageous, or studying towards

If you are interested in this position, please apply today. For further information, please call Chloe on 01707 377088.

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. (Should you wish to speak to one of our team, please contact the Welwyn Garden City Office).

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.