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Inbound Customer Service

Reference:
CUSTRE
Sector:
Contact & Call Centre
Salary:
£8 to £9 Per Hour
Benefits:
benefits
Town/City:
Watford
Contract Type:
Temporary
Closing Date:
13/11/2018

For more information about this job please contact:

Name
Lucy Dore

Do you enjoy the buzz of a busy and lively call centre? If so Osborne Appointments may have the job for you!

We are currently looking for a number of customer service candidates to join our client based in Watford. This role is a two month temporary contract however could increase for the right person!

  • Experience is desired but not a priority, as long as you’ve got a strong work ethic and a keen attitude you’ll be considered.
  • This role will offer you the chance to become part of an award winning, well known organisation that welcomes new ideas from employees at all levels.
  • You’ll have the chance to be part of a fun loving and social team. Current employees are extremely welcoming and friendly.

Duties will include:

  • Managing incoming telephone calls
  • Communicating politely with customers by telephone, email and live chat
  • Solving customer queries
  • Multi-tasking and liaising with other departments
  • Ensuring that the department Service Levels (SLA) are constantly achieved
  • Making sure that our customer satisfaction rating is at a consistently high level
  • Recording all interactions on the database
  • Learning about products and keeping up to date with changes on a daily basis
  • Completing ad-hoc tasks requested by Team Leaders

Hours: 37.5 hours a week (Saturdays will be included)

Salary: £9.00 per hour

We look forward to receiving your application!

Please note that due to the high volume of applications received only successful candidates will be contacted however we do keep all applications on file and consider for other roles within our clients.

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. Osborne Appointments are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent. This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business.