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First Line Support Analyst - Immediate start

Information Technology
£20,000 to £24,000 Per Annum
Contract Type:
Closing Date:

For more information about this job please contact:

Samantha Clements
0208 344 2337

Osborne Appointments are currently looking for a bright and hardworking individual for one of our clients based in Cheshunt. This role is to provide first line support for any IT issues within the organisation.

Key details:

-      £20,000 - £24,000 pa

-      9:00 – 17:30

-      Friendly and well established tea

-      6 months work

Duties and Responsibilities
- To provide technical support; answering support queries either onsite or via phone or email
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues
- To log all calls on the call logging system and maintain full documentation
- Respond to enquiries from the office and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- To allocate more complex service issues to the relevant IT Support member
- To arrange for external technical support where problems cannot be resolved in house

Skills / Attributes Required
- Relevant 1st line / Helpdesk support experience
- Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (XP / Vista / Windows 7)
- Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
- Basic understanding of PC hardware set-up and configuration
- Excellent telephone manner and face to face communication skills
- MCP certification would be beneficial, but is not essential