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Customer Support Executive

Reference:
J37051
Sector:
Business Support
Salary:
£23,000 to £25,000 Per Annum
Benefits:
benefits
Town/City:
Hertford
Contract Type:
Permanent
Closing Date:
04/11/2021

For more information about this job please contact:

Name
Chloe Jago
Phone
01707 377088

Are you a highly motivated, team-player?
Do you have a customer-centric approach, with experience using a CRM?
Are you keen to join an upbeat and sociable team?


Osborne Appointments are recruiting for a Customer Support Executive with our client based in Hertford. Our client is at a particularly exciting point of growth. Full Training is offered.

What's in it for you?

Some of the great benefits include...

  • Sociable team
  • Onsite parking
  • Private Healthcare


Main duties:

  • Being the first point of contact for inbound customer calls
  • Logging & resolving tickets, in line with defined SLAs
  • Escalating queries where necessary, accurately and to the correct contact (internally and externally)
  • Account management, tailored to the individual customer
  • Providing bespoke solutions to individual customers
  • Covering the Support Desk where required
  • Relevant administration/data entry as required by the position


Key Skills & Experience:

  • Previous use of CRM system is essential (knowledge of HubSpot is advantageous)
  • Administration / Customer Service experience
  • Confident telephone manner
  • Proactive and motivated approach to work
  • Strong IT skills, including Excel
  • Excellent communication skills - written and verbal


If you are interested in this opportunity, please apply today! Should your application be successful, you will be contacted by a member of our Commercial Team at Osborne Appointments.

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. (Should you wish to speak to one of our team, please contact the Welwyn Garden City Office).

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.