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Customer Support Coordinator

Reference:
J35603
Sector:
Business Support
Salary:
£20,000 to £22,000 Per Annum
Benefits:
excellent benefits
Town/City:
Hitchin
Contract Type:
Permanent
Closing Date:
13/03/2020

For more information about this job please contact:

Name
Chloe Jago
Phone
01707 377088

Customer Service Coordinator - Job Description

Do you have a passion for providing outstanding customer service?

Interested in a role where you will feel valued, within a dynamic team?

Keen to join a friendly, rapidly growing business?

If so, we want to hear from you!

Job Details:

Full time, Permanent

Monday - Friday, 8.30am - 5pm

£20,000 - £22,000

Benefits:

· Competitive salary

· Life insurance, Pension scheme, Healthcare package

· 25 days annual leave plus 8 bank holidays

· Discounts with multiple retailers

· On-Site parking

· Unlimited opportunities to progress

· Excellent working environment

… And much more!

Osborne Appointments are looking for a Customer Service Coordinator to join this fantastic business.

Main Duties:

· Handling inbound customer queries, by phone and email

· Supporting with enquiries regarding stock, products and delivery

· Processing orders using SAP

· Being first point of contact for product queries from distributors

· Processing returns, ensuring credits are issued accordingly

· Investigating invoice queries

· Managing customer data using Salesforce (CRM System)

Previous Skills & Experience:

· Previous experience with Order Processing and Customer Support

· Proven ability to take ownership of customer queries

· Outstanding communication skills, written and verbal