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Osborne Appointments are supporting a fantastic client in Milton Keynes/Bletchley who are currently recruiting for a number of roles in their Contact Centre. They offer a great working environment as well as fantastic opportunities within the business! If this sounds like the role for you keep reading….
Hourly Rate – starting from £10.42 per hour up to £12.50 per hour dependent on the shifts
13:00pm until 18:00pm Monday to Thursday & Sunday
17:00pm until 21:00pm Monday to Thursday & Sunday
20:00pm until 02:00am Tuesday, Thursday & Sunday
14:00pm until 23:00pm Monday to Sunday
This is a great opportunity for candidates who thrive within a multi-channel Customer Service environment and can deliver excellent Customer Service on a day-to-day basis, via phone, email and webchat.
You will be representing their client’s brand, providing the valued customers with an effortless experience. They also have customers over the world so they offer a 24/7 email and web-chat service.
If you believe you are a Customer focused individual where you put the customer in the heart of everything you do then please read on;
Who are we looking for?
- Candidates with First Class communication skills
- Engaging telephone manner
- Someone who works well within a team & thrives on team work
- Desire to help customers & someone who is passionate about people
- Flexible availability for shifts (including evenings, nights & weekends)
- Taking customer orders over the phone, managing queries and resolving issues – first time resolution
- Completing tasks such as dealing with all returned post and sending catalogues out to customers
- General Targets including an upsell target
- Liaising with customers via email & we-chat
Benefits after successful completion of probation period;
- Available Overtime
- Premium hourly rates for any shifts 23:00pm until 3:00am
- After successful completion of the temporary contract you will be entitled to 28 days holiday, including bank holidays (increasing with length of service)
- Reward Vouchers
- 50% Discount
- Cycle to Work Scheme
- Access to discounted gym membership
- Health Shield Cash Plan
- Life Assurance
- Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free & coffee