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Customer Services Administrator

Reference:
BB-08
Sector:
Business Support
Salary:
£23,000 Per Annum
Benefits:
benefits
Town/City:
Waltham Cross
Contract Type:
Permanent
Closing Date:
15/12/2021

For more information about this job please contact:

Our client, based in Waltham Cross has a vacancy for an additional member to join our Customer Services Team as they launch a new e-commerce service. As the service will be at the early stages, the role will be varied depending on where support is needed.


The role will require:
• First point of contact for customer support, communicating clearly and courteously with customers through telephone, email and live-chat
• Learn and understand the Buyback selling platform and processes so to answer customer questions with confidence and certainty
• Keeping accurate and detailed audit of discussions or correspondence with customers
• Dealing with customers' queries
• Logistical management: Arrange and manage stock collection/arrival
• Multi-tasking and liaising with other departments

Administration:
• Accurately maintaining data and carry out data entry responsibilities.
• Market research
• Stock control
• Deal effectively and efficiently with all incoming customer enquiries
• Deal with any problems, queries, or complaints in an effective and decisive manner
• Respond to all customer enquiries quickly and accurately via email and telephone
• Confident to work on their own initiative and to contribute to the overall effectiveness of the team
• Be responsible for all administrative duties
• Answer, screen and transfer inbound phone calls to relevant departments
• Record all information in accordance with company procedures, working to GDPR regulations
• Deal with a range tasks for the company’s Buyback platform and additional selling websites both on an administrative and operational level as required

Skills required:
• Excellent communication skills both verbal and written
• Proficient in the use of Microsoft packages
• Accurate data entry
• Previous experience working in customer services role
• Work well within a team, organized, friendly
• Be flexible and adaptable


Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. (Should you wish to speak to one of our team, please contact the Barnet Office. 
Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website