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Customer Service Team Leader

Office Services & Commercial
£23,000 to £26,000 Per Annum
St Albans
Contract Type:
Closing Date:

For more information about this job please contact:

Chloe Jago
01707 377088

Do you pride yourself on your outstanding Customer Service skills?
Are you experienced in leading a Customer Service team towards success?
Would you be keen to join a friendly team who work with a large range of Beauty products?

If so, keep reading!

Osborne Appointments are looking for a Customer Service Team Leader to join our client based near St Albans with IMMEDIATE START.


Working Hours: Monday - Friday / 9am - 5.30pm
Salary: £23,000 - £26,000 per annum
Type: Permanent

Main Duties:

  • Ensuring efficient function of Customer Service team, including progress monitoring and one to one meetings
  • Reporting into Senior Management
  • Overseeing all emails including colleague’s responses to enquiries
  • Registering new customers onto the database
  • Supporting customers with queries (telephone & email)
  • Processing large company orders
  • Checking orders are correct
  • Passing on Education related enquiries, with some admin support where required
  • Live Chat support
  • Releasing orders
  • Processing returns


  • Driver’s Licence required due to remote location
  • Previous Team Leader experience in Office Environment
  • Confident telephone manner
  • Works well as part of a small team
  • Driven towards efficiency and improvement
  • Strong IT Skills
  • Excellent communication (verbal and written)


If you are interested in this position, apply today! For more information, please call Chloe on 01707 377088.


Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. (Should you wish to speak to one of our team, please contact the Welwyn Garden City Office)
Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website

Tags: customer service/ customer / team leader / beauty / nails / st albans / hertfordshire