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Customer Service SupervisorWat

Reference:
CSSupervisor
Sector:
Contact & Call Centre
Salary:
£24,000 to £27,000 Per Annum
Benefits:
Benefits
Town/City:
Watford
Contract Type:
Permanent
Closing Date:
19/03/2019

For more information about this job please contact:

Name
Holly Allegri

Customer Service Supervisor required - Watford

Osborne Appointments are recruiting for an enthusiastic sales professional who is comfortable with the running of a customer focused business. The position will require an individual to manage the customer service experience and oversee the running of the office. You will be part of a small customer service team and be responsible for its continued success.

Key Details

Role – Customer Service Supervisor

Location – Watford

Salary - £24,000 - £27,000 per annum DOE

Hours - 37.5 hour per week, Monday - Friday 9:30 - 6

1 in 3 Saturdays

Parking on site

This role incorporates both retail and office based duties (at the same location) therefore the ideal candidate for this position will have a mixture of phone based and customer facing experience.

Customer Service duties:

  • Work alongside fellow sales staff to create a friendly and positive shopping environment, with a strong customer focus at all times.
  • Responsible for delivering an excellent customer experience through email, live chat, telephone and face to face.
  • Utilise your selling skills to build rapport with our customers and drive sales and customer satisfaction.
  • Maintain excellent product knowledge, product presentation and merchandising at all times.
  • Monitor marketplace compliance to ensure we maintain a high level of customer satisfaction.
  • Adhere to all store security, loss prevention and cash handling procedures.
  • Deal with requests and orders swiftly and efficiently to maximize customer experience.
  • Ensure stock replenishment of the shop floor is carried out regularly and efficiently.
  • Ensuring store health and safety aspects are continually adhered to for the safety of the team and all customers.
  • Answer customer email enquiries in a timely professional manner.
  • Process telephone orders.

Supervisory duties:

  • Directly manage a small team of customer service agents to ensure the customer experience is always at a level of excellence
  • Maintain the running of the office reporting to the operations manager
  • Introduce and implement innovative strategies to improve quality of customer service and productivity within the office

Skills required:

  • Passionate about the customer experience
  • Deep understanding of customer service best practice and tools
  • Ability to manage a small team
  • Organised and able to work under time pressure as well as a rapidly changing environment
  • Grammatically proficient and confident speaking with customers
  • An understanding of human resource is preferable

If you are interested in this position and would like to find out more information then please apply with your up to date CV.

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. In order to keep up to date with all our recruitment activities, please like us on Facebook, follow us on Twitter and sign up for free email job alerts on our website.

This vacancy is being advertised by Osborne Appointments who are acting as an employment agency / business.