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Customer Service Representative

Contact & Call Centre
up to £17,500 Per Annum
holiday, pension
St Ives
Contract Type:
Closing Date:

For more information about this job please contact:

Chloe Jefferies
01480 277997

Osborne Appointments are looking for a Customer Service Representative to work for an established company based in St Ives.
The salary is 16-17K PA working Monday - Friday.

Main Job Tasks and Responsibilities

  • To deal directly with customers either by telephone or electronically via OS ticket or Live Chat
  • To respond promptly and knowledgably to customer enquiries
  • To handle and resolve customer complaints, taking responsibility for resolving issues and using initiative when required
  • To obtain and evaluate all relevant information to handle product and service enquiries, and to keep product knowledge up-to-date when new products and services are launched.
  • To provide pricing and delivery information promptly and concisely and to promote all the delivery options where applicable.
  • To ensure that you verify the customer before divulging confidential information, such as account transaction details, address details, etc.
  • To set up new customer accounts, payment plans, take one off payments; register new payment cards, etc.
  • To process oil orders, order cancellations, order transfers, customer refunds and requests accurately and efficiently.
  • To communicate with Boiler Servicing Engineers in regards to their service areas and proposition, engineer and company customer bookings, invoicing and customer queries and to place bookings for customers.
  • To direct requests and unresolved issues to the designated resource
  • To accurately record details of enquiries, comments and complaints on applicable customer record/order records as appropriate
  • To record details of any actions taken on behalf of customer/supplier
  • To ensure that the information flow between customer and supplier is compiled and sent in an accurate and timely manner.
  • To set reminders and follow up these reminders in the CS diary to ensure detail is not missed
  • To communicate both in writing and over the telephone with the company suppliers in a friendly knowledgeable and helpful way at all times.
  • To communicate and coordinate with other internal departments with a 'can do' attitude.
  • To remain professional, friendly, knowledgeable and efficient at all times
  • To help promote the company, inform customers about services that could suit them and suggest products that may be of benefit to them.
  • To demonstrate a 'can-do attitude'

Key Competencies

  • Excellent interpersonal skills
  • Exceptional communication skills - both verbal and written
  • Ability to listen to customers objections before making a sound judgement
  • Ability to analyse problems quickly and good at problem-solving
  • Ability to manage multiple tasks
  • Excellent attention to detail and accuracy
  • Accurate data collection and ability to follow processes and procedures
  • Customer service orientation - understanding the role fully including the systems and how they all work.
  • Ability to use own initiative

If you are interested in this role please apply or call Deborah on 01480 277997 or email your CV to