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Customer Service Representative

Reference:
CT-01
Sector:
Contact & Call Centre
Salary:
£21,000 to £21,500 Per Annum
Benefits:
Benefits
Town/City:
Bletchley
Contract Type:
Permanent
Closing Date:
17/12/2021

For more information about this job please contact:

Name
Georgina Hockman

Osborne Appointments are supporting a fantastic client in Milton Keynes/Bletchley who are currently recruiting for a number of roles in their Contact Centre. They offer a great working environment as well as fantastic opportunities within the business! If this sounds like the role for you keep reading….

Key Details;

Salary – £21,282 per annum

Shift Patterns;

Part Time;
13:00pm until 18:00pm Monday to Thursday & Sunday
17:00pm until 21:00pm Monday to Thursday & Sunday
20:00pm until 02:00am Tuesday, Thursday & Sunday

Full Time;
14:00pm until 23:00pm Monday to Sunday

The Role/Client;

This is a great opportunity for candidates who thrive within a multi-channel Customer Service environment and can deliver excellent Customer Service on a day-to-day basis, via phone, email and webchat.

You will be representing their client’s brand, providing the valued customers with an effortless experience. They also have customers over the world so they offer a 24/7 email and web-chat service.

If you believe you are a Customer focused individual where you put the customer in the heart of everything you do then please read on;

Who are we looking for?

  • Candidates with First Class communication skills
  • Engaging telephone manner
  • Someone who works well within a team & thrives on team work
  • Desire to help customers & someone who is passionate about people
  • Flexible availability for shifts (including evenings, nights & weekends)

Duties include;

  • Taking customer orders over the phone, managing queries and resolving issues – first time resolution
  • Completing tasks such as dealing with all returned post and sending catalogues out to customers
  • General Targets including an upsell target
  • Liaising with customers via email & we-chat

Benefits after successful completion of probation period;

  • Available Overtime
  • Premium hourly rates for any shifts 23:00pm until 3:00am
  • After successful completion of the temporary contract you will be entitled to 28 days holiday, including bank holidays (increasing with length of service)
  • Reward Vouchers
  • 50% Discount
  • Cycle to Work Scheme
  • Access to discounted gym membership
  • Health Shield Cash Plan
  • Life Assurance
  • Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free & coffee

 

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website