Osborne Appointments On Instagram Like Us On Facebook OA on Google Plus Connect With Us On LinkedIn Follow Us On Twitter

Customer Service Executive

Reference:
BSTA-01
Sector:
Business Support
Salary:
£20,000 to £23,000 Per Annum
Benefits:
Benefits
Town/City:
St Albans
Contract Type:
Permanent
Closing Date:
08/11/2021

For more information about this job please contact:

Name
Chloe Jago
Phone
01707 377088

Are you someone who is customer focused and likes to problem solve?


Are you looking to join a growing, well-established business within the Tech industry?

 

Osborne Appointments are recruiting for a Customer Service & Returns Executive to join our client based in St Albans on a permanent basis.

 

Benefits

  • Company events
  • Onsite parking
  • Pay increase after probation
  • Progression opportunities  
  • Monday to- Friday: 9:00 – 17:30
  • Plus many more…

 

Main responsibilities

Managing customer and supplier returns processes to provide a best in class aftercare service. Support a wide range of issues, feedback, and complaints from customers, providing appropriate resolution to the mutual satisfaction of both the customer and the Company.

  • Communicating with suppliers
  • Liaising internally with different departments to insurance any issues are followed up
  • Answer internal and external questions regarding repair status’ with suppliers & chase for regular updates
  • Ordering replacement stock within a timely manner
  • Processing RMA (Return Merchandise Authority) numbers
  • Keeping customers updated regularly with the status of their outstanding RMA’s
  • Dealing with customer feedback, and complaints insuring they’re followed up and resolved.
  • Management of internal faulty parts, ensuring they are put in the correct stock location and returned to suppliers

 

Key Skills & Experience:

  • Good communicator both written & oral
  • Ability to plan & organise
  • Working with others within a team setting
  • Resilience & persistence
  • Commercially aware
  • Influencing & negotiating skills
  • Numerical & verbal critical reasoning
  • Quality orientation
  • Computer literacy

 

Essential:

  • Experience in a customer-focused role
  • Ability to manage own workload
  • Experience in problem solving

 

Desirable:

  • Complaint handling