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Customer Service Executive

Business Support
£20,000 to £23,000 Per Annum
St Albans
Contract Type:
Closing Date:

For more information about this job please contact:

Chloe Jago
01707 377088

Are you someone who is customer focused and likes to problem solve?

Are you looking to join a growing, well-established business within the Tech industry?


Osborne Appointments are recruiting for a Customer Service & Returns Executive to join our client based in St Albans on a permanent basis.



  • Company events
  • Onsite parking
  • Pay increase after probation
  • Progression opportunities  
  • Monday to- Friday: 9:00 – 17:30
  • Plus many more…


Main responsibilities

Managing customer and supplier returns processes to provide a best in class aftercare service. Support a wide range of issues, feedback, and complaints from customers, providing appropriate resolution to the mutual satisfaction of both the customer and the Company.

  • Communicating with suppliers
  • Liaising internally with different departments to insurance any issues are followed up
  • Answer internal and external questions regarding repair status’ with suppliers & chase for regular updates
  • Ordering replacement stock within a timely manner
  • Processing RMA (Return Merchandise Authority) numbers
  • Keeping customers updated regularly with the status of their outstanding RMA’s
  • Dealing with customer feedback, and complaints insuring they’re followed up and resolved.
  • Management of internal faulty parts, ensuring they are put in the correct stock location and returned to suppliers


Key Skills & Experience:

  • Good communicator both written & oral
  • Ability to plan & organise
  • Working with others within a team setting
  • Resilience & persistence
  • Commercially aware
  • Influencing & negotiating skills
  • Numerical & verbal critical reasoning
  • Quality orientation
  • Computer literacy



  • Experience in a customer-focused role
  • Ability to manage own workload
  • Experience in problem solving



  • Complaint handling