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Customer Service Executive

Business Support
£20,000 to £30,000 Per Annum
Hemel Hempstead
Contract Type:
Closing Date:

For more information about this job please contact:

Chloe Jago
01707 377088

Do you have experience in Customer Service, looking for a new role within a global business?

Osborne Appointments are recruiting for a Customer Service Executive to join our client based in Hemel Hempstead on permanent basis

What’s in it for you?

  • Up to £30,000 per annum depending on experience
  • Up to 50% working from home
  • Onsite parking
  • Medical Insurance, Dental Cover
  • Discounts/offers on company products, gym memberships, cinemas and more…

Main Duties:

  • Providing outstanding levels of customer service via phone calls and email
  • Troubleshooting issues for the customer to find relevant solutions
  • Ensuring the correct volume of stock is available for the Service team in order to effectively support customers
  • Escalating more complex queries and complaints where necessary
  • Managing customer expectations and finding solutions to ensure potential negative situations are turned into a positive service
  • Track repairs, ensuring technical product details are recorded accurately
  • Providing quotations for Out of Warranty work for customers
  • Processing customer payments
  • Processing parts orders for Service team

Key Skills & Experience:

  • Ability to articulate technical information to customers at varying levels of technical knowledge
  • Outstanding communication skills, written and verbal
  • Previous experience within Customer Service, ability to build rapport
  • Strong IT Skills, including Word, Excel and Email
  • Interest in working within a Technical industry
  • Logical approach with problem solving skills
  • High attention to detail

If you are interested in the Customer Service Executive opportunity, please apply today!

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. (Should you wish to speak to one of our team, please contact the Welwyn Garden City Office).

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website