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Customer Service Executive

Business Support
£20,000 to £21,000 Per Annum
overtime & benefits
Contract Type:
Closing Date:

For more information about this job please contact:

Chloe Jago
01707 377088

Are you a customer-focussed individual with a desire to make a real impact?

Do you enjoy a fast-paced and dynamic environment, with scope for significant progression?


Osborne Appointments are currently recruiting for Customer Service Executive to join our Transport & Logistics client on a permanent basis.

Job Details

  • Location: Hatfield
  • Salary: £21,000 (plus overtime)
  • Contract Type: Permanent (Full-Time) 
  • Flexibility with working hours is a MUST – 8 hour shifts, including AM/PM, with on call hours, which could include nights & weekends (overtime pay)

Main Duties

  • Outbound calls to carriers, booking in transportation
  • Managing shipment orders end to end
  • Building strong relationships and provide support to carriers and shippers to execute day to day loads
  • Checking documentation and proof of deliveries
  • Provide feedback and ideas for product and process improvement
  • Support the training and on boarding of new colleagues in a rapidly growing team

Key Skills & Experience

  • Knowledge of transport – not essential, highly desirable
  • General understanding of UK Postcodes
  • Confident telephone manner, including outbound calls
  • Passion for Customer Service
  • Quick problem solving skills
  • Attention to detail
  • Outstanding communications, written and verbal
  • Desire to adapt and develop with a growing business

Please note that the interview date for this postion is taking place on Thursday 21st of October. 

If you are interested in this opportunity, please apply with your CV today.  

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. (Should you wish to speak to one of our team, please contact the Welwyn Garden City Office).

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.