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Customer Service Executive

Business Support
£24,000 to £28,000 Per Annum
Contract Type:
Closing Date:

For more information about this job please contact:

Chloe Jago
01707 377088

Are you looking to join a friendly and professional team?

Do you have experience with CRM/ERP databases, with strengths in Customer Service?

Osborne Appointments are recruiting for a Customer Service Executive to join our client based in Hatfield, within a specialist Manufacturer & Supplier.

What’s in it for you?

  • Competetive salary, up to £28,000 depending on experience
  • Modern office space with onsite parking
  • Lunches provided
  • Working hours 7.30am – 4.30pm

Main Duties:

  • Handling incoming calls into the business
  • Handling invoice queries, customer returns & refunds
  • Taking responsibility for enquiries (both internally and externally), providing essential documentation and advice where necessary (for example, installation guide)
  • Providing quotes and estimates from new and existing customers
  • Authorising and Processing Sales orders, including co-ordinating deliveries
  • Processing payments
  • Accurate notetaking on CRM database
  • Raising invoices, issuing statements and posting payments to ERP

Key Skills & Experience:

  • Full UK Driving Licence is essential
  • Excellent communication skills, written and verbal
  • Strong IT Skills, including Word, Excel and Outlook
  • Well-organised with outstanding time management skills
  • Proactive and solutions focussed
  • Professional manner
  • Prompt and accurate with good attention to detail
  • Able to work independently using own initiative

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. (Should you wish to speak to one of our team, please contact the Welwyn Garden City Office).

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website