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Customer Service Advisor - Part Time

Reference:
CSA-12
Sector:
Contact & Call Centre
Salary:
£10 Per Hour
Benefits:
Benefits
Town/City:
Borehamwood
Contract Type:
Permanent
Closing Date:
09/07/2021

For more information about this job please contact:

Name
Barry Mills
Phone
0208 3442337

Customer Service Adviser (Contact Centre)

Borehamwood - Working hours: Monday-Friday 

Part Time Shift Pattern - 11:00 - 14:00 Monday to Friday or 10:30 - 14:30 

Job description

We are looking for people with a good Customer Service background whether that be from a previous face to face role, or based in a contact centre. Working in our Customer Service Team you will be the first point of contact for our Customers and Scheme Members, so you’ll need to have a can do attitude and be a real people person. You’ll be part of an energetic and lively team – no day will be the same.

Some of the things you’ll get up to:

  • Help Agents, Landlords, and Tenants with immediate enquiries relating to deposit protection, disputes and general enquiries via telephone (inbound and outbound), post and e-mail
  • Process membership, deposit protection/unprotection applications via telephone and post
  • Manage agent member renewals, member compliance and credit control where required
  • Process payments and investigate billing issues

We’d like you to have:

  • Excellent customer service skills with a warm telephone manner
  • Sound knowledge of Microsoft Office packages and the ability to learn new systems
  • Experience of working in a multi-channel contact centre environment
  • Drive and self-determination with the ability to find and implement solutions to
    problems
  • The ability to collaborate effectively and adapt quickly

Benefits:

  • Competitive salary
  • 23 days holiday + bank holiday
  • Flexitime
  • Private healthcare for you and dependents (after one year’s service), plus cash-plan from day 1
  • Season ticket loans
  • Rental deposit loans
  • Cash plan
  • Discounts & vouchers
  • Pension scheme
  • Annual leave purchase scheme

 Perks:

  • Unlimited free tea’s and coffees
  • Casual dress code
  • Free fruit (delivered every Monday)
  • Industry leading training
  • Reimbursement for professional membership & exam fees. Time off for study
  • Sports and social events

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website