For more information about this job please contact:
Customer Service Advisor
The chance to make a difference in a role, great job security as well as great progression opportunities...
The role of Customer Support Co-Ordinator is a vital role within the business to ensure that all invoicing and charging is accurate and on time, whether this is invoice enquiries from NHS customers, processing private sales or managing rebate enquiries.
The post holder will also be expected to perform, monitor and correct patient and business data following business guidelines. To work with structured reports to assist in identifying and fixing any potential data issues i.e. concentrator meter readings.
To be responsible for submission of accurate concentrator meter readings through Sintesi.
i) To engage with other team members, following scripts and reports allowing data to be corrected
ii) Specifically Monitor, Manage and Maintain reports associated with Delivery notes and Meter Readings whilst correcting any errors in real-time to prevent any over or under charging on the invoice.
iii) Liaise with patients, Home Care Technicians and Depot Managers to ensure all meter readings are correct ensuring we report all faulty meters to our maintenance centre in Bedford.
iv) Responsible for ensuring that initial communication is sought with new patients by sending out rebate letters following their installation.
v) Printing and sending out the rebate reminder letters to patients within the agreed timeframe.
vi) To manage 1st line incoming calls from the rebate phone line and manage any emails received into the enquires inbox
vii) To support data migration activities
viii) To identify where the business could improve processes
If this sounds good to you and you have some customer service experience. Please apply today - great progression opportunities also!
Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. Should you wish to speak to one of our team, please contact the OA Bedford office on 01234 347069..
Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.