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Customer Service Advisor

Contact & Call Centre
£20,000 to £24,000 Per Annum
Contract Type:
Closing Date:

For more information about this job please contact:

Holly Allegri

Customer Service Advisor

An amazing opportunity has arisen for one of our clients based in Borehamwood for a Customer Service Advisor to join their team to assist with the complaint side of the business, although you will not be dealing directly with the complaints you will however act as the first point of contact. Providing excellent customer service is a crucial part of this role, over the phone and email.

Salary - up to £20,000 - £24,000 depending on experience

Location – Elstree, Borehamwood

Hours – Monday to Friday, shifts varying from 08:00 - 19:00 & later on down the line, 1 in 3 Saturdays 09:00 - 13:00


  • Act as the first point of contact for incoming calls and case updates
  • Take incoming Complaints calls and provide first contact assistance, distributing calls to case assessors as required
  • Providing support for general email communication with other schemes within the Customer Services Department where needed
  • Assist with Live Chat enquiries

Skills & Knowledge Required

  • Knowledge of Microsoft office packages including Word, Excel & PowerPoint
  • Excellent communication skills and ability to communicate at all levels
  • Admin or Customer Service experience - complaint handling within Customer Service would be ideal
  • Strong organisational skills & attention to detail
  • Calm under pressure
  • Team player
  • Willingness to learn and get involved

Benefits (not limited to):

  • 23 Days holiday plus bank holiday
  • Work from home possiblities
  • Private healthcare
  • Supporting working environment 

If you think this job sounds like a perfect match then please apply with your up to date CV - we can always go through it in more detail once you have applied!

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website