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Customer Service Administrator

Reference:
OA-BH-Admin
Sector:
Contact & Call Centre
Salary:
£18,000 to £20,000 Per Annum
Benefits:
Benefits
Town/City:
Elstree
Contract Type:
Permanent
Closing Date:
24/11/2020

For more information about this job please contact:

Name
Holly Allegri

Customer Service Administrator

An amazing opportunity has arisen for one of our clients based in Elstree, Borehamwood for a Customer Service Administrator to join their team to assist with the general enquiries as well as administration. If you're interested in getting involved with a fast growing company then this is a great opportunity with potential to progress. 

Salary - up to £20,000 depending on experience

Location – Elstree, Borehamwood

Hours – Monday to Friday  

Duties

  • Provide efficient and accurate support to ensure the smooth running of the department
  • Responsible for reactive maintenance when an issue is reported either via email or phone call
  • Ensuring that job orders are raised appropriately before sending contractors to site whilst keeping the customer informed
  • Raising complaints with contractors when works aren’t completed to a satisfactory standard
  • Follow up of H&S, FRA, Site Reports and lift engineering works
  • Completing minutes and site reports within 5 working days
  • Set up or monitoring of Insurance claims
  • Writing leaseholders and resident letters regarding different issues relating to the block
  • Assisting Property Managers with large projects to ensure smooth running
  • Sourcing local contractors and obtaining quotes
  • Finding ways to reduce costs and improve service provided

 

Skills required:

  • Excellent communication skills and ability to communicate at all levels
  • Admin or Customer Service experience
  • Strong organisational skills
  • Calm under pressure
  • Team player
  • Willingness to learn and get involved

Benefits (not limited to):

  • Perkbox
  • Fresh fruit deliveries
  • Annual bonus
  • Pension 
  • Super friendly, welcoming office culture
  • Parking

If you think this job sounds like a perfect match then please apply with your up to date CV - we can always go through it in more detail once you have applied!

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website