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My client is a small but rapidly expanding company looking for a team player with excellent telephone skills for their Head Office in Bedford.
Customer Care - Job Duties will include but not limited to the following:
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Phone Sales.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Help prepare samples and literature for delivery to customers
Placing orders for the warehouse to process
Communication with sales team regarding customers
Customer Service Representative Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking.
Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction
Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.
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This vacancy is being advertised by Osborne Appointments who are acting as an employment agency / business.