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Contact Centre Manager

Contact & Call Centre
£27,000 to £30,000 Per Annum
Company Benefits
Contract Type:
Closing Date:

For more information about this job please contact:

Erin Wright
01480 277997

Contact Centre Management experience? Insurance background? Love what you do and want to grow? 
We have a fantastic role available that you'll adore! 

Working for a company that has a focus on employee well-being, development and personal growth, you'll be part of a truly dynamic company within the insurance sector. You will manage the daily operations of the contact centre, driving the team’s performance and providing team leaders with the tools and expertise they need to ensure their teams are continuously meeting and exceeding targets.

You will be inspiring, motivating and able to develop your people to deliver amazing customer experiences and exceed expectations. Quality customer satisfaction is priority, ensuring that this is balanced with the need to run a truly efficient operation and constantly seeking operations opportunities to add value.

Ideally you will have insurance knowledge with Cert CII or working towards and experience of managing within a contact centre environment. You will have proven commercial acumen and be a strategic thinker. If this sounds like you then read on…

You will be responsible for approximately 20 people, made up of 5 teams across the contact centre and will be the driving force to ensure that service and sales targets, SLA’s and KPI’s are constantly met as well as continually reviewed.

You will be used to reporting and looking at data to suggest improvements, have an understanding of call forecasting and use your creativity to be able to come up with workable solutions.

You will embed a performance culture, framework and review processes, drive continuous improvement and instil best practice and processes.

What an exciting job with an exciting company! 
Interested? Apply today as the deadline is fast approaching. 

Based Huntingdon, salary a very nice band to £30,000 plus juicy benefits such as: 
Childcare vouchers, work anniversary vouchers, lovely annual bonus!, guaranteed annual salary review, high street discounts... and even better, there are other things like, free fruit, table tennis tournaments at lunch time, footy matches, squash league, fitness, mindfulness, crochet and craft clubs, barbecues at lunchtime and free drinks. 

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 3 working days. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Twitter and sign up for free email job alerts on our website.

This vacancy is being advertised by Osborne Appointments who are acting as an employment agency / business.