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Communication & Social Media Agent

Contact & Call Centre
£8.50 to £9.97 Per Hour
Free Parking
Contract Type:
Closing Date:

For more information about this job please contact:

Jill Little
01480 277997

Are you not really a “phone-person” but have a spark for communicating via social media?
Do you like the idea of working with innovative technology and within a vibrant team?
Are you available immediately and seeking a temp-perm role?

I am currently recruiting for customer focussed individuals who can offer quality customer service to our client's customers via forms of email and social media. While 90% of your time will be contacting and liaising with clients via media app’s you still need to offer a professional, customer friendly manner to ensure that all resolutions are solved with customer satisfaction in mind.

Main responsibilities of the role, but not limited to:
• Ensuring all queries are answered swiftly in a polite, professional manner with empathy towards the customer.
• Logging data into an in-house system.
• Deal with technical & non-technical enquiries from customers.
• Assist with administration tasks as required.
• Work towards Individual/Team KPI's.

You must have the following skills and attributes...
• Able to communicate via Social media app’s like Facebook, Twitter and Instagram
• Ability to respond quickly to emails. 
• Good standard of English
• Excellent Customer Service skills
• Excellent data entry skills with a basic knowledge of typing.
• Good team player and organisational skills.
• Positive attitude with a pro-active approach.

Working hours are Monday – Friday, 10am-6pm, and 1 in 3 Saturdays, with a day-off the following week. Easy access from all major transport route, free parking and company incentives for staff.

To apply for the role or for more information, please contact Jill on 01234 347069 or email your CV to jill.little@oa-uk.co.uk

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. Should you wish to speak to one of our team, please contact the OA Bedford Office. Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.