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Call Centre Coordinator

Reference:
CSenfield
Sector:
Contact & Call Centre
Salary:
£19,500 to £20,000 Per Annum
Benefits:
Benefits
Town/City:
Enfield
Contract Type:
Permanent
Closing Date:
11/11/2019

For more information about this job please contact:

Name
Holly Allegri

Customer Service Coordinator

A brand new opportunity has arisen within one of our clients who are seeking a Customner Serviced focused Contracts Coordinator to join their bubbly and close knit team based in Enfield on a full time, permanent basis.

You will need to have experience handling a high volume of calls and be super confident over the phone!

Monday – Friday

£19,500 starting salary

Parking onsite - you must have be able to drive due to location

Permanent

Interviewing immediatley!

Duties

  • Responsible for all jobs raised within the contracts and monitor all jobs for KPI management checks
  • To review jobs received during the working day and allocate accordingly to Engineers
  • To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions
  • To enter into the “Contract Diary” relevant information of appointments made for engineer attendance/response in order to maximize attendance within response times whilst minimizing standby and travelling time
  • To check engineer’s paperwork/PDAs to ensure written details match those reported and to ensure that the engineer’s documentation is correct
  • To record details of conversations or other forms of communication
  • To record any site-specific information received
  • To chase sub-contractors for engineer reports within the expected time frames

Skills / Experience

  • Experience within a busy call centre environment would be ideal
  • Experience dealing with high call volumes
  • Have a confident telephone manner
  • Have strong communication skills
  • Be a good team player
  • Have a positive and flexible approach to work
  • Eagerness to learn
  • Strong IT/Excel skill

Benefits

  • Amazing company culture
  • Social events
  • Training
  • Free parking
  • Pension scheme – Auto enrolment
  • Life Insurance
  • Employee Assistance Programme

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. (Should you wish to speak to one of our team, please contact the Barnet Office.  

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website