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Business Retention Specialist

Office Services & Commercial
£23,000 Per Annum
free parking
Contract Type:
Closing Date:

For more information about this job please contact:

Nicole Gadsby
01234 347069

Osborne Appointments have pleasure in working with a well established company based in Bedford

You will be a Analytical Problem Solver that has experience in, and understanding of the INSURANCE sector. 

The role holder will be responsible for working with members and intermediary firms via inbound and outbound calls.  To assist those that wish to cancel their policy by sharing the knowledge about my clients products and benefits. you will assist in the collection of current and past due premiums, to assist in improving the businesses retention performance.

This role will require someone to have a passion for customer service and driven by results.

Communication skills are essential for making all outgoing retentions calls and managing all inbound calls from members.

Working to agreed deadlines and ensure service standards are met.

- Working on the telephone both making and receiving retentions calls, the role holder will demonstrate exceptional customer service and listening skills.
- To maintain an understanding of and adhere to the Data Protection Act, Anti-Money Laundering Regulations and all relevant policies and procedures.
- Providing excellent customer service, treating everyone you deal with as an individual.

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction
Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.
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This vacancy is being advertised by Osborne Appointments who are acting as an employment agency / business.