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Alarm Receiving Centre Manager

Industrial & Manufacturing
£27,000 to £33,000 Per Annum
Milton Keynes
Contract Type:
Closing Date:

For more information about this job please contact:

Grace Bennett
01908 921090

Alarm Receiving Centre Manager £27,000 - £33,000
Permanent, full-time
Monday - Friday 1600 until 0000

What will the role look like?

Responsible for ensuring the effective running the control room; and making sure all team members adhere to procedures and business practices.

What are your main duties?

  • To monitor all systems with the control room in an efficient manner ensuring that all work is undertaken in compliance with the operating procedures, legislation and the codes of practice.
  • To liaise with the police, clients, and members of staff to ensure the appropriate use of the systems.
  • To report all events and actions taken in a clear, legible and accurate written format.
  • To provide efficient and courteous telephone answering service and deal efficiently with all enquiries.
  • To report equipment failure to maximize operation of the system.
  • To work with and adhere to agreed procedures put in place by management.
  • Ensure smooth handovers between operators
  • Ensure completion of daily reporting documents.
  • Complete all paperwork, (including time sheets and expenses), to specified standards and submit by stated deadlines.
  • Support colleagues through offering assistance and training when required.
  • Consistently update own technical knowledge.
  • Be the first point of control room escalation.
  • Perform any other duties that may be assigned to you by a Director.

Required skills for the role

  • Strong communication skills
  • Strong leadership skills
  • Computer literate
  • Good interpersonal skills to liaise with customers.
  • Ideal candidate to have a good knowledge of CCTV, access control and fire systems.
  • Ability to deal tactfully and effectively with a wide range of people.
  • Be prepared to work with minimum supervisor or part of a team.

To be considered for this fantastic opportunity please call Grace Bennett on 01908 921090, email Grace on grace.bennett@oa-uk.co.uk or APPLY TODAY!

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. Should you wish to speak to one of our team, please contact the OA Milton Keynes Office.