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Admin Team Leader

Contact & Call Centre
£26,000 to £27,000 Per Annum
Contract Type:
Closing Date:

For more information about this job please contact:

Holly Allegri

Contracts Admin Team Leader

Are you fun & enthusiastic with experience managing a small team?

Osborne Appointments are currently recruiting for one of our fantastic clients based in Watford who are seeking a Contracts Admin Team Leader to join their exciting team on a full time, permanent basis.

If you have experience with managing a team, tracking KPI's, carrying out appraisals then this would be an excellent opportunity for you within a fantastic, growing company.

Salary - £26,000 - £27,000

Location – Watford, Rickmansworth

Hours – Monday to Friday


  • Assisting the team by performing and monitoring daily tasks with them
  • Leading weekly team meetings
  • Appraisal and performance management of team members, managing capability where required
  • Helping within the selection process for new members of the team
  • Coaching and training/development of team members 
  • Process management – regularly reviewing current processes for areas of improvement and increased efficiencies
  • Monitoring and analysing the team’s productivity with ideas and suggestions forwarded to the Customer Service Manager
  • Liaise with the other CS Supervisors to discuss work loads, areas of required training and process reviews
  • To be familiar with specific customer contractual details and ensure SLA’s are achieved
  • Handling complaints (internal and external customers)
  • KPI reporting – Monitoring and analysing weekly and monthly statistics

Skills required:

  • Experience managing a team or leading a team is essential
  • Ability to motivate, coach and lead others
  • Excellent communication skills with a confident telephone manner
  • Strong organisational and time management skills
  • Team player
  • Ability to work well under pressure and make decisions

Benefits (not limited to):

  • Life healthcare Insurance
  • Child Care Voucher scheme
  • Pension scheme
  • Generous holiday entitlement
  • Free car parking

If you are interested in applying for the position please apply with you your most recent CV and we will be in contact if you are selected.

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. (Should you wish to speak to one of our team, please contact the Welwyn Garden City Office)

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website