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Account Specialist

Reference:
HWOA66
Sector:
Business Support
Salary:
£19,000 to £21,000 Per Annum
Benefits:
Free Parking + Benefits
Town/City:
Hitchin
Contract Type:
Contract
Closing Date:
24/03/2021

For more information about this job please contact:

Name
Hayley Whitmarsh
Phone
01707 377088

My client is looking for an experienced Account Specialist who will be responsible for providing a single point of contact and be the face of the Customer within their business. This opportunity it a Fixed Term Contract of 12 months.

Key duties -

  • Management of all work orders for assigned Customers
  • Working closely with our branches, ensuring client KPI’s are managed and adhered to
  • Responsible for the reactive maintenance visits, quoted work and PPM’s (Pre-Planned Maintenance), to ensure a smooth running of our clients operation
  • Accurate invoicing, in line with account requirements
  • Customer specific portals and processes to be managed and communicated to the branches and engineering workforce
  • Attending client service reviews and providing regular reports on service performance to the management team and Customers

The ideal candidate -

  • Previous experience within an account management role
  • Great analytical and problem solving skills
  • Experience of achieving on set targets and KPI’s
  • Able to build and maintain strong working relationships with both colleagues and clients
  • Excellent communication skills
  • Confident telephone manner

Benefits –

  • Competitive Salary
  • 25 days annual leave, plus bank holidays
  • SMART Pension Scheme
  • Life Insurance
  • Support for your healthcare needs- plus access to an Employee Assistance Programme including counselling and legal support
  • Discounts with a number of retailers, including exclusive discounts on local gym memberships, car garages and hotels