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Osborne Appointments are committed to placing the right candidate in the right job…..every time and pride ourselves in outstanding levels of Customer Satisfaction.

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Osborne Appointments are committed to placing the right candidate in the right job…..every time and pride ourselves in outstanding levels of Customer Satisfaction.

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Osborne Appointments are committed to placing the right candidate in the right job…..every time and pride ourselves in outstanding levels of Customer Satisfaction.

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A Career with Us...

We are always on the look out for determined, enthusiastic people who are passionate about a career in recruitment. At OA, we can support your development and you can be part of a very exciting time in the companies' future...

Contact Michelle Bacon on 01707 377088 or email your CV in the strictest confidence to michelle.bacon@oa-uk.co.uk

 

Latest Jobs
  • Milton Keynes - £18,000 to £22,000 pa

    EXPERIENCED TELESALES/APPOINTMENT SETTER/SALES PEOPLE WANTED PERMANENT SALES EXECUTIVE – 18 – 22K BASIC OTE 27K – MILTON KEYNES  Do you have experience of a targeted role whether it is in a field sales role/telesales or similar within a business to business environment? Are you looking for an office based role, Monday – Friday 9am – 5.30pm? Would you pass a Criminal background check? For our Milton Keynes client with a good name and a good brand we are looking for exceptional candidates with a stable work history in the sales environment.On a daily basis you will be involved and expected to achieve the following duties:- A targeted based sales role to build up a pipeline for Field Sales Representatives to attend the business to business prospective clients, you will do this by outbound telephone calls, e shots etc Meet & exceed individual KPI’s A telephone based role, building relationships with existing clients, ability to cross sell, up sell whilst understanding the clients needs – your cv should demonstrate If you want to progress within the company at a later date to a Field sales role then there should be opportunity to do this for the right candidates Excellent benefits, free parking and a fantastic company to work forAPPLY NOW AS THE SUCCESSFUL CANDIDATES ARE LIKELY TO START EARLY/MID JUNE 2014 AND THEREFORE INTERVIEWS WILL BE HELD ASAPEstablished in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job… every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.All successful candidates will be contacted in 7 working days. This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business

  • Milton Keynes - £20,000 to £25,000 pa

    WANT TO GET OUT OF FIELD SALES OR LOOKING FOR THAT NEXT SALES ROLE?PERMANENT SALES/ACCOUNT MANAGER – 20 – 25K BASIC OTE 35K – MILTON KEYNES  Do you have experience of a targeted role whether it is in a field sales role or telephone based role? Are you looking for an office based role, Monday – Friday 9am – 5.30pm? Would you pass a Criminal background check? For our Milton Keynes client with a good name and a good brand we are looking for exceptional candidates with a stable work history in the sales environment.On a daily basis you will be involved and expected to achieve the following duties:- A telephone based role, building relationships with existing clients, ability to cross sell, up sell whilst understanding the clients needs – your cv should demonstrate these skills and achievements Qualify potential customers and understand where and what the pipeline of the business is Closing deals and order processing Knowledge of CRM tools as you will be using these on a daily basis Excellent benefits, free parking and a fantastic company to work forAPPLY NOW AS THE SUCCESSFUL CANDIDATES ARE LIKELY TO START EARLY/MID JUNE 2014 AND THEREFORE INTERVIEWS WILL BE HELD ASAPEstablished in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job… every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.All successful candidates will be contacted in 7 working days. This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business 

  • Milton Keynes - £9.50 to £10.50 ph

    TEMPOARY PA ASSISTANT – £9.50 - £10.50  MILTON KEYNES Are you available to start immediatley?Do you have experience of working as a PA/Executive Assistant at Director level?Do you have knowledge of Word, Excel & Powerpoint and Diary Management? Working for a growing organisation based in a lovely location in Milton Keynes we are looking for a PA/Executive Assistant who can work for various Directors.  You will have the ability to multi-task, work to deadlines and juggle various tasks. On a daily basis you will be involved in the following duties:- Prepare and edit correspondence, communications, presentations and other documentation as required. Management of Directors diaries, to include client meetings; scheduling of regular 1:1, mid-year and annual reviews for direct reports, ensuring relevant documentation is prepared and available in advance of meetings, where required.  Ensure Directors utilise their time as effectively and efficiently as possible. Effectively plan and organise meetings and workshops etc. for both internal and external attendees.Attend meetings, as required, with responsibility for the timely preparation and distribution of relevant Agendas and Minutes.Organisation of UK and International travel for Directors, and senior staff, as required in line with company Travel & Expenses Policy.Recording of respective team holidays and sickness.Produce bi-weekly activity sheets for distribution to members of the Executive and senior team.Collate and distribute weekly reports, as required by Directors and Senior Executive Assistant.Assist with basic finances in terms of expenses, invoices and PO’s. Hours:-40 hours per week, Monday – Friday between 09.00 - 17.30 Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job… every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.All successful candidates will be contacted in 7 working days. This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business

  • Royston - £18,000 pa

    Our Client based in Royston are looking to recruit a Warehouse Administrator to join their busy team. This position is required to participate in providing an efficient service in relation to all aspects of controls and distribution within the warehouse,to make sure that Health and Safety is adhered to at all times and have a flexible approach.Main duties to include: Assisting Head of Warehouse & Distribution/Senior Supervisor /Warehouse SupervisorDealing with Incoming calls and emailsDealing with administration of returns & queriesAssist with report dataKeeping all filing systems up to dateAssisting in main warehouse when required (picking/pricing/packing)Capable of learning all internal IT systems (as required) To assist in the training of temporary staff when required Skill Requirements: PC Literate – A basic knowledge of Word and ExcelWorking to deadlines & service levelsAble to take ownership of processesAble to work in a busy environmentAble to work on their own initiative Hours: 39.5 hours per week.Flexible to work between 8am to 8pm if required.Saturday work required during November/December. Please note that due to the high volume of applications received only successful candidates will be contacted however we do keep all applications on file and consider for other roles within our clientsEstablished in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business. 

  • Stevenage - £8 to £9 ph

    An experience Receptionist is now required on a temporary basis for an established company in Letchworth.  This role will cover typical duties including: Meeting and Greeting visitorsThe subsequent sign in proceduresBooking meeting roomsPost dutiesBasic administrative tasksRouting calls through an Espire switchboard It is therefore essential that applicants are fully conversant with an Espire switchboard as training will not be provided.  This role is required on a temporary basis only to work Wednesday 30th April – Friday 9th May inclusive 10.00 – 17.30.  All applicants must have the relevant experience and be available for all week days during this period.Please note that due to the high volume of applications received only successful candidates will be contacted however we do keep all applications on file and consider for other roles within our clientsEstablished in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business. 

  • Stevenage - £8 to £9 ph

    An experience Receptionist is now required on a temporary basis for an established company in Letchworth.  This role will cover typical duties including: Meeting and Greeting visitorsThe subsequent sign in proceduresBooking meeting roomsPost dutiesBasic administrative tasksRouting calls through an Espire switchboard It is therefore essential that applicants are fully conversant with an Espire switchboard as training will not be provided.  This role is required on a temporary basis only to work Wednesday 30th April – Friday 9th May inclusive 10.00 – 17.30.  All applicants must have the relevant experience and be available for all week days during this period.Please note that due to the high volume of applications received only successful candidates will be contacted however we do keep all applications on file and consider for other roles within our clientsEstablished in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business. 

  • Welwyn Garden City - £18,000 to £35,000 pa

    Osborne Appointments are an independent, family run recruitment business that offers a personal approach to all of our clients across both permanent and temporary placements.Unlike other agencies we tailor our approach on each client individually and each consultant manages their clients the way that they like to be managed. We listen, care and work with our clients at all times which makes us stand out from the crowd.Due to expansion and growth we are currently recruiting for a Commercial Consultant to join the extremely busy and fast paced environment. This desk combines both temporary and permanent recruitment and is one of the top billing desks in the business.We are a fun, friendly and focused team who likes to succeed in what we do but have a good time along the way!Main Duties:  Meeting and managing clients in terms of their recruitment requirementsResourcing and identifying strong candidates in the local marketRegistering candidates and building a strong rapport to ensure we place them in the right businessDeveloping business in the local areaAdvising and education both clients and candidates on the recruitment marketFront office payrollNegotiating with clients to agree both temporary and permanent ratesAdvertising on behalf of clients Skills and experience required: Previous recruitment experience is advantageous however not essentialStrong business acumen, the ability to identify opportunities and act upon them with the support of your line managerStrong communication skills both written and verbalStrong negotiation skillsAble to develop business and maintain strong relationships with both candidates and clientsNumerical – able to forecast and work out rates and marginsA competent multi-tasker and someone who is able to work under pressure  We require someone with a strong commercial background who wants to develop individually but also work with the team.As a business we offer extensive training along with personal development and we have big ambition so if you want to join a growing, dynamic and forward thinking organisation then apply now!

  • Coventry - £16,000 pa

    Permanent – Collections Advisor – Coventry - £16,000 + bonus Do you have Customer Service experience, either from a strong retail background, office or similar? Are you looking for a permanent role in which you can progress given the right training? Do you have a consistent work history or valid reasons for leaving your recent roles? Would you pass a criminal back ground check and a credit check? On a daily basis you will be involved in the following duties:- Calling customers who have gone into debt with their account, talking through their financial status and understanding why their account has gone into arrears. Responsible for building relationships with clients that are in debt. Making payment plans and more importantly ensures that the payment plan is carried out over the necessary period of time. Updating with customers over the phone on a regular basis Using an in-house computer system to log calls and arrange call back times/dates Based in Coventry and flexible on background we are looking for customer service candidates who have the ability to be trained into collections agents.Experience within collections/debt management/call centre or contact centre would be ideal but the transferable skills are the most important things.Ability to converse at all levels is paramount. Upon continuous payments and settlements this is where your bonus kicks in.Working 40 hours per week, Monday to Friday between 8am - 10pm and one weekend in three, between 8am - 8pm (with time off in the week)Due to the nature of the business all successful candidates will be subject to a credit check and should therefore have no CCJ's or detrimental debt.Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job… every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.All successful candidates will be contacted in 7 working days. This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business

  • Wood Green - £17,000 to £18,000 pa

    Do you have strong IT skills using Word and Excel?Are you available for work next week?Do you enjoy speaking with customers on the phone?We are currently recruiting for Sales Administrator to join an expanding company.  Candidates must have strong admin skills with excellent communication skills as you will be speaking with customers on a daily basis.  If you are available to start immediately and have a Sales Admin background then forward me a CV.Please note that due to the high volume of applications received only successful candidates will be contacted however we do keep all applications on file and consider for other roles within our clientsEstablished in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business..

  • Welwyn Garden City - £17,000 to £20,000 pa

    On behalf of a growing organisation, we are looking to appoint a highly skilled administrator in the purchasing department of an established company.  This is an exciting and challenging role that requires exceptional levels of communication skills coupled with a customer centric approach. This role will involve heavy liaison with suppliers, customers and all other areas of the business.  Typical duties will include:Responding to order enquiries from the customer service teamSourcing relevant materialsNegotiating on pricesLiaising with international suppliers in China and TurkeyMaintaining stock levels in the warehouseOrdering miscellaneous packaging materialsThis role requires candidates with a confident can do attitude and excellent listening and questioning skills.  The role needs initiative and a proactive, solutions focussed approach.  Furthermore applications should demonstrate:Previous office based work experience – within a purchasing environment would be highly desirableIntermediate (minimum) Excel skills including formulas and V Look upsDrive to deliver an exceptional level of service all the timeOffice hours are Monday – Friday 09:00 – 17:30 and this role includes a further bonus on top of the the salary outlined.  For the right person, industry specific study may be supported. Please note that due to the high volume of applications received only successful candidates will be contacted however we do keep all applications on file and consider for other roles within our clientsEstablished in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business..

  • Waltham Abbey - £23,000 to £24,000 pa

    Are you an experienced Mobile Phone Engineer Team Leader?Candidates must have; Fault FindingSolderingWater damageExcellent knowledge of Word and ExcelBroad range of mobile phones – Apple, Blackberry, HTC, Nokia, Samsung etc.Must have level 2/3 repair technicianExperience of leading a team – as you will be conducting appraisal, etc. Please note that due to the high volume of applications received only successful candidates will be contacted however we do keep all applications on file and consider for other roles within our clientsEstablished in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether r it be temporary or permanent.This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business.                                                         

  • Waltham Abbey - £32,000 to £35,000 pa

    We are looking for an experience IT Support Team Leader.Do you have experience of running an IT Support Team?We are looking for a mixture of Web Development as well as IT Support.Skills required; Windows 8PHPUNIXJavaScriptAjax If you have the above skills and experience of leading a team then forward me a CV. Please note that due to the high volume of applications received only successful candidates will be contacted however we do keep all applications on file and consider for other roles within our clientsEstablished in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether r it be temporary or permanent.This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business.                                                         

  • Barnet - £22,000 to £23,000 pa

    Do you have Strong communications skills?Are you Customer Service and results driven?Do you have the ability to work under pressure and meet tight deadlines?Can you build strong relationshipsCommunicated at all levels We are looking for exceptional Account Manager to join our client.  This is a unique role as it involves working closely with the Sales, Purchasing and marketing team. This is an office based role but candidate will have the opportunity to attend exhibitions and marketing promotions. Candidates will be working part of a team as your own well using your own initiative. Please note that due to the high volume of applications received only successful candidates will be contacted however we do keep all applications on file and consider for other roles within our clientsEstablished in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, wether r it be temporary or permanent.This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business.

  • Milton Keynes - £22,000 to £25,000 pa

    PERMANENT PART-TIME – GERMAN TEAM MANAGER - £22- £25,000 – MILTON KEYNES Are you fluent in the German language? Have you got previous experience of looking after and motivating a team? Are you looking for a part-time role specifically? Would you pass a credit check & Criminal background check? We are recruiting for a Part-time German Team Manager immediately for an expanding organisation based in a scenic part of Milton KeynesOn a daily basis you will be involved in the following duties:- To manage, lead and motivate a team of German customer service advisors who are responsible for handling all activities in line with requirements Lead and develop a team of agents to ensure that individuals are both skilled and motivated to deliver performance that maximise revenue and customer advocacy Ensure the smooth running of the day to day operation.  This to include all back office functions, inbound / outbound calls and ad hoc requests to ensure all Service Level Agreement are achieved Establish and proactively develop compliance standards that ensure that the company and the client comply with their legislative obligations and FSA regulations Lead the team by example, acting as mentor and role model Provide clear and constructive feedback to lever performance and service delivery Further details:- We are looking for someone who is looking for that perfect part-time role of 2 days per week.  The actual days are fairly flexible so please advise us on your application.  Generally the working hourly week is between 7am - 4pm Please note as this is a financial services organisation you will be subject to and must pass a criminal record and credit check. APPLY NOW AS INTERVIEWS WILL BE HELD ASAPEstablished in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job… every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.All successful candidates will be contacted in 7 working days. This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business

  • Milton Keynes - £18,990 pa

    PERMANENT PART-TIME - GERMAN CUSTOMER SERVICE – MILTON KEYNES - £18,990 pro rota Are you fluent in the German language? Would you pass a credit check and CRB check? We have various roles, full and part-time  roles for fluent German speakers for our growing client who are based in a scenic part of Milton Keynes. On a daily basis you will be carrying out the following duties:- Delivering a high level of customer services via inbound/outbound to customers in Germany and the UK and depending on which role you would like to consider this could be general customer services,  disputes/chargebacks or Fraud as we have several position in each department Inputting  information in to an in-house system in an accurate, speedy manner Hours are to be confirmed but it is likely to be part-time hours between Monday – Friday 07:00 – 16:00  Previous experience You will have  a good written understanding as well as fluent in the German language You will have the ability to converse at all levels and therefore excellent communication skills are paramount.  Further InformationOur client offers free parking, an on-site canteen and an excellent working environment. All successful candidates will be subject to and have to clear a Criminal records check & Credit check. If you are interested in this role please apply immediately. Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job… every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.All successful candidates will be contacted in 7 working days. This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business 

  • Milton Keynes - £18,990 pa

    PERMANENT - GERMAN CUSTOMER SERVICE – MILTON KEYNES - £18,990 Are you fluent in the German language? Would you pass a credit check and CRB check? We have various roles, full and part-time  roles for fluent German speakers for our growing client who are based in a scenic part of Milton Keynes. On a daily basis you will be carrying out the following duties:- Delivering a high level of customer services via inbound/outbound to customers in Germany and the UK and depending on which role you would like to consider this could be general customer services,  disputes/chargebacks or Fraud as we have several position in each department Inputting  information in to an in-house system in an accurate, speedy manner Hours are to be confirmed but it is likely to be between Monday – Friday 07:00 – 16:00  Previous experience You will have  a good written understanding as well as fluent in the German language You will have the ability to converse at all levels and therefore excellent communication skills are paramount.  Further InformationOur client offers free parking, an on-site canteen and an excellent working environment. All successful candidates will be subject to and have to clear a Criminal records check & Credit check. If you are interested in this role please apply immediately. Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job… every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.All successful candidates will be contacted in 7 working days. This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business 

  • Coventry - £7.69 ph

    PERMANENT - PART-TIME COLLECTONS ADVISORS - COVENTRY - £7.69ph Do you have experience of working within a customer service environment handling telephone calls? If you have not been a Collections Advisor before but have strong customer service skills, do you have the ability to learn? Would you pass a credit & criminal background check?On behalf of our prestigious client we are looking for a number of "Part Time Collections Advisor's" This is a permanent position starting on as soon as possible On a daily basis you will be carrying out the following duties:- Delivering a high level of customer services via outbound calls to customers to initiate arrangements to pay outstanding debt/arrears. Speaking to the customers to gather information as to why they have gone into arrears in an understanding, courteous manner Inputting information in to an in-house system in an accurate, speedy manner Hours are to be confirmed but it is likely to be between 16 – 30 hours per week Previous experience You will have worked within a customer service environment before and prepared to handle large calls volumes. It is essential that you have excellent communication skills, as well as previous customer service experience. Further InformationOur client offers free parking, an on-site canteen and an excellent working environment. All successful candidates will be subject to and have to clear a Criminal records check & Credit check. If you are interested in this role please apply immediately.Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job… every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.All successful candidates will be contacted in 7 working days. This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business 

  • Milton Keynes - £22,000 to £25,000 pa

    PERMANENT – COMPLAINTS TEAM MANAGER - £22- £25,000 – MILTON KEYNES Do you have experience as a “Complaints Team Manager within a call centre/contact centre/FSA industry or similar? Can you work 5 days out of 7 including weekends on a rota basis? Can you be flexible to work 8 hours per day between 8am – 10pm? Would you pass a credit check & Criminal background check?We are recruiting for a Complaints Team Manager immediately for an expanding organisation based in a scenic part of Milton Keynes On a daily basis you will be involved in the following duties:- To manage, lead and motivate a team of Complaints Handlers/ Advisors who are responsible for handling all activities in line with requirements Lead and develop a team of Complaints  Agents to ensure that individuals are both skilled and motivated to deliver performance that maximise revenue and customer advocacy Ensure the smooth running of the day to day operation.  This to include all back office functions, inbound / outbound calls and ad hoc requests to ensure all Service Level Agreement are achieved Establish and proactively develop compliance standards that ensure that the company and the client comply with their legislative obligations and FSA regulations Work with the Operations Managers to support forecasting and capacity management activity through information exchange and team forward planning. Encompasses attendance, retention, and roster management Provide motivation and management of the staff in order to maintain required levels of retention, attendance and operational excellence Lead the team by example, acting as mentor and role model Provide clear and constructive feedback to lever performance and service delivery Further details:- The hours of work are 40 hours per week; you will be required to work between the hours of 8am and 8pm on a rotating shift basis working 8 hours per day.  This will include working  1 weekend out of 3 (2 days off will be given during the week) Please note as this is a financial services organisation you will be subject to and must pass a criminal record and credit check.APPLY NOW AS INTERVIEWS WILL BE HELD ASAPEstablished in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job… every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.All successful candidates will be contacted in 7 working days. This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business

  • Milton Keynes - £18,000 to £19,000 pa

    FIXED TERM CONTRACT – LOOKING TO GET INTO A PROJECT TYPE ROLE? – 19K  – MILTON KEYNES Do you have experience in dealing with a project or similar whereby you need to change to the clients needs? Are you looking for a role in which you can develop your skills to perhaps become a Project or Change Manager at a later date? Are you available immediately or able to commit to a Fixed Term Contract? Would you pass a credit & criminal records check? We are recruiting for a “Fixed Term Contract” Change Manager immediately for an expanding organisation based in a scenic part of Milton KeynesOn a daily basis you will be involved in the following duties:- Manage changes from proposal through to implementation. Shared responsibility and accountability for the delivery of the change into the live operation. Be the point of contact when the client request change, to action and be the main point as the Business Owner and Client Develop and maintain good relationships with colleagues and clients to ensure clear and precise communications Ensure that all change requests have a clearly identifiable audit trail Demonstrate pro-activity with process and performance enhancements. Collation, analysis,  interpretation and presentation of statistical information Experience of managing a project from start to finish APPLY NOW AS INTERVIEWS WILL BE HELD ASAPEstablished in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job… every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.All successful candidates will be contacted in 7 working days. This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business

  • Milton Keynes - £22,000 to £25,000 pa

    FIXED TERM CONTRACT - CUSTOMER SERVICE TEAM MANAGER - £22- £25,000 – MILTON KEYNES Do you have experience as a Team Manager within a call centre/contact centre/FSA industry or similar?Can you work 5 days out of 7 including weekends on a rota basis?Can you be flexible to work 8 hours per day between 8am – 10pm?Would you pass a credit check & Criminal background check?  We are recruiting for a Customer Service Team Manager immediately for an expanding organisation based in a scenic part of Milton KeynesOn a daily basis you will be involved in the following duties:- To manage, lead and motivate a team of Customer Service Advisors who are responsible for handling all activities in line with requirements Lead and develop a team of Customer Service Agents to ensure that individuals are both skilled and motivated to deliver performance that maximise revenue and customer advocacy Ensure the smooth running of the day to day operation.  This to include all back office functions, inbound / outbound calls and ad hoc requests to ensure all Service Level Agreement are achieved Establish and proactively develop compliance standards that ensure that the company and the client comply with their legislative obligations and FSA regulations Resolve escalated enquiries and level one complaints received by phone, taking responsibility for the action required where necessary Work with the Operations Managers to support forecasting and capacity management activity through information exchange and team forward planning. Encompasses attendance, retention, and roster management Provide motivation and management of the staff in order to maintain required levels of retention, attendance and operational excellence Lead the team by example, acting as mentor and role model Provide clear and constructive feedback to lever performance and service delivery Further details:- The hours of work are 40 hours per week; you will be required to work between the hours of 8am and 8pm on a rotating shift basis working 8 hours per day.  This will include working  1 weekend out of 3 (2 days off will be given during the week) Please note as this is a financial services organisation you will be subject to and must pass a criminal record and credit check.  APPLY NOW AS INTERVIEWS WILL BE HELD ASAPEstablished in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements.Osborne Appointments are committed to placing the right candidate in the right job… every time and pride ourselves in outstanding levels of Customer Satisfaction. As an Osborne Appointments candidate you should expect a personal and tailored approach to us helping you find your next career move, whether it be temporary or permanent.All successful candidates will be contacted in 7 working days. This role is being advertised on behalf of Osborne Appointments who are acting as an Employment business

About Us

Established in 1995, Osborne Appointments is an independently owned recruitment company, specialising in the supply of temporary, contract and permanent placements across a diverse range of sectors.

Osborne employ over 20 recruitment specialists across five branch locations in Bedfordshire, Hertfordshire, North London, Northamptonshire and North Yorkshire, although, in addition we operate a number of nationwide agreements, recruiting across the whole of the UK

One of the beliefs held by everyone at Osborne is our desire to deliver an experience to our Clients and Candidates, which extends beyond their expectations by providing a level of customer service that cannot be rivalled.